Responsible gambling

At Panda Zino Casino we care about your wellbeing and want your time with us to be safe, controlled and enjoyable. Gambling should be entertainment, not a source of stress. If playing stops feeling like fun, or you are worried about the way you or someone close to you is gambling, there are practical steps you can take immediately to reduce harm and regain control.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We offer a range of account tools designed to help you manage how much and how often you play. These are easy to activate and can be changed to suit your needs.

Deposit limits: Set daily, weekly or monthly deposit caps to control how much money you add to your account. Choose amounts that match your entertainment budget and reduce them at any time.
Loss limits: Limit the amount you can lose over a set period. Once the limit is reached, wagers are blocked until the next period.
Time-outs (cool-off): Temporarily suspend access for a short period (for example, 24 hours up to several weeks). Time-outs are useful when you need an immediate break but plan to return later.
Self-exclusion: For longer-term breaks you can self-exclude for months or permanently. During self-exclusion your account will be closed or suspended and you will not be able to register again while the exclusion is active.

How to use these tools

Visit your Account or Responsible Gaming section to set or adjust limits instantly.
For extended or immediate requests, contact Customer Support via live chat or email and our team will help apply the restriction.
Limits and exclusions are enforced across your account and, where applicable, can be linked to payment restrictions to strengthen the measure.

Session reminders or loss limits

Small habits can make a big difference. Session reminders and loss limits are simple yet effective ways to keep play within healthy boundaries.

Reality checks: Enable pop-up reminders that tell you how long you have been playing and how much you have wagered. Use these to decide whether to continue or take a break.
Set session lengths: Decide in advance how long you will play and set an alarm or use our session reminder tool to stop when time is up.
Budgeting: Treat gambling like any other leisure cost. Decide a fixed entertainment budget and never chase losses by increasing stakes.
Automatic lockouts: If you hit a pre-set loss or deposit limit, the system prevents further wagering until the chosen period ends.

Practical tips

Only gamble with money you can afford to lose; keep gambling funds separate from essential living costs.
Set short session times and step away regularly—fresh perspective helps avoid impulsive decisions.
Turn off saved payment details if you find deposits too easy, or remove the app from your device to add friction.

Links to Support Organizations

Support is available and you do not have to cope alone. Many organisations provide confidential help, practical tools, and counselling—both locally and internationally.

If you live in Canada, services such as ConnexOntario can offer region-specific guidance and referrals.
International support is available through organisations such as GamCare and BeGambleAware, which provide advice, helplines and treatment options.
Peer support groups, including meetings like Gamblers Anonymous, can connect you with others who understand what you’re facing.

What these services can help with

Telephone and online counselling for immediate emotional support.
Practical plans for debt management and rebuilding finances.
Referral to local treatment programmes and long‑term recovery resources.

If you feel in immediate danger or are at risk of harming yourself or others, contact emergency services in your area right away.

Differences from Canada-specific standards

Panda Zino Casino follows responsible gambling best practices that aim to protect players. It is important to understand how our measures relate to local systems in Canada.

We provide the same core tools you would expect—deposit limits, time-outs, self-exclusion and reality checks—but these are managed directly through your Panda Zino Casino account rather than through provincial exclusion registers.
Some province-wide blocking or self-exclusion schemes may not automatically affect offshore accounts. If you want to use a regional exclusion service, check local options and ask our support team about coordinating measures where possible.
Legal and regulatory frameworks differ by province. If you are unsure about rules in your area, consider contacting local health services or the support organisations listed above for tailored advice.

What to do next

Take one small step now: set a deposit or session limit through your account, or use a short time-out.
If you’re worried about deeper issues, reach out to a support service for free, confidential guidance.
Contact our Customer Support team without judgement if you need help activating tools, closing your account, or understanding options available to you.

You are not alone. Help is available, and taking control is a positive step. We are here to support you along the way.